Q. Why should I order from Cigar King?
A. We are a real tobacconist, not a warehouse or wholesaler. Because we are a tobacconist, we understand our products better than most of our competitors. Our staff is very knowledgeable about the products that we sell, and we encourage our customers to pick their brains. Customer service is what built our business, and our Internet operation is based on that principle. We have been servicing our customers for over 40 years, and we will continue to do so long into the future!

Q. Does Cigar King Charge Tax?
A. Cigar King only charges tax on sales for delivery within the state Arizona. If you are outside of Arizona, then you are in the clear! You will not be charged any tax.

Q. What about backorders?
A. The items offered for sale on our site should be in stock most of the time. If we make a mistake and do not have the item in stock, we will contact you. Please be sure to give us your day time phone number and e-mail address in the appropriate places in order to contact you as soon as possible and avoid any delays in your shipment.

Q. How are products shipped?
A. We ship via FedEx for all packages shipped with in the US including Hawaii, Puerto Rico, and Alaska. We do not ship to any PO BOX. You choose the service option based on when you need the product. For APOs, we ship via the US Postal Service.

Q. How much doe Domestic Shipping Cost.
A. We have a fairly simple guideline for shipping.
Ground Shipping - Delivery within 3 - 5 Business Days - $7.95 FLAT FEE regardless of size or Weight!
2nd Day Air - Delivery within 2 Business Days (Guaranteed) - Starting at $14.95!
Next Day AIr - Delivery on the Next Business Day (Guaranteed) - This option is billed by the wieght of the package and usually starts around $24.00.
FREE SHIPPING - Place any order over $250 and we will include FREE Ground shipping to any address in the continental US!

Q. Does Cigar King ship International and APO orders?
A. Absolutely! We specialize in filling orders for our international customers. You can even order your products online via our secure server! Or, if you prefer, you can call us at our local number 1-480-214-0238. However, at this time we are not accepting any orders for shipment to Canada.

Q. How much will International shipping cost?
A. All international shipments will be made via FedEx and will be billed to your credit card according to current FedEx rates. Please select the default shipping method (International Shipping - Will be billed), and we will bill your credit card for the shipping cost after your order is placed and we know what the shipping charge will be. You will be charged for shipping. PLEASE NOTE - While we do ship international packages discretely, If your package does get stopped by customs in your country, you ARE responsible for paying any duty that may be assessed. The smaller the order, the more likely it will make it through customs. If you refuse delivery of a shipment, we WILL bill your credit card for all shipping charges related to the order (both directions) . If you have any questions about this policy, please feel free to contact us.

Q. When and Where will my order be shipped from?
A. Most orders will be shipped from our Arizona facility. Most orders placed before 3pm CST will be shipped the same day.

Q. How do I know when my order will arrive.?
A. If you provide us with a valid email address while placing your order, we can email you a tracking # for your order. If your package is shipped to a location within the continental US via ground service, it will take about 3-5 Business days for your package to arrive. If you live in Hawaii or Alaska, your package should arrive within 7 business days. All international orders can take up to 14 days to arrive. Please note: You start counting delivery days after the day that your order is shipped. For example a package ordered with 3 day air service that is shipped on Tuesday would deliver on Friday. If that same order with 3 Day Air service is shipped on Wednesday, it would deliver on Monday. (Don not count Saturday, Sunday, or Holidays as Business Days)

Q. What is your return policy?
A. Here's the bottom line. If you are not 100% satisfied with any product you order from Cigar King, you may return it within 30 days of shipment for a courteous and prompt exchange or refund. Delivery charges are refunded only if the mistake or damage is ours. Please call 1-800-669-7167 or email us to obtain a Return Authorization number. Once you receive your R.A. number, please send your package to:

Cigar King
7830 E. Gelding, Suite 100
Scottsdale, AZ 85260

Please be sure to put your return authorization number somewhere on the outside of the package, and include a copy of your invoice inside the package.

Q. Does Cigar King share it's mailing list or any other private information?
A. We believe that the information that you provide us is private and therefore it will not be shared with any other company.

Q. I have other questions that were not answered here, how do I contact you?
A. If you have any further questions, please feel free to call or email us.

Toll Free # 1-800-669-7167

Local # 1-480-214-0238

Email: info@cigarking.com